Subscriber / Service Provider FAQs

    • Download the MyTripTT Mobility App.

    • Your phone will prompt you to install the App on your phone. Click Install.

    • On the Home Page of the App Scroll down until you see the button that says, Register To Become A Service Provider and click on it.

    • Complete all required fields, upload all requested documents and Submit.

    • A Customer Support Agent would respond to you via the email you provided within 24 - 72 hours.

    Please note that the following documents are required to be registered:

    1. Valid vehicle insurance

    2. Driver’s License

    3. Valid Police Certificate of Character

    4. Valid Vehicle Inspection Certification/ Photo of QR Code Inspection Sticker

    5. Valid Certified Copy of Vehicle

    6. Profile Photo

    7. Photo of vehicle (front, back and both sides, number plates must be visible in photos).

    In addition, you should have the following:

    1. Proper working Smartphone with sufficient memory for downloading of the App.

    2. Proper working Car Charger.

    3. Phone Mount

    4. Adequate Data Plan (4G LTE is preferred).

    5. Vehicle should be within 12 years of manufacturer’s date.

    6. Vehicles older than 12 years but in excellent condition (This is at the discretion of MyTripTT).

    Before your subscription is confirmed a one-time registration fee of $250 is required and a subscription fee of $500 would be required on the 25th of each month thereafter. Drivers earn 100% of their income from passengers. No commission is deducted from driver earnings.

    Drivers are encouraged to confirm their rates with their passenger before starting the ride.

  • Provided you have registered through the App and the requested documents have been verified, it should take between 24hrs - 72hrs since payment will have to be confirmed before access is given.

  • You must be 21 years and older to become a subscriber /driver.

  • If there are legibility, visibility or validity issues with your documentation, your application can be rejected.

  • We can be contacted via the following:

    • Office 1-868-742-3275 (Monday - Friday 9am - 5pm)

    • Via our website www.mytrip-tt.com

    • Email: support@mytrip-tt.com

  • Subscription fees can be paid through online banking or direct deposit or Endcash. For more information on payment procedures please contact our office at 1- 868-742-3275 from Monday - Friday (9am - 5pm)

    • Ensure that all parties are safe.

    • Notify the police and ambulance service if necessary.

    • Contact a family member or friend if required.

    • Check within the App for a wrecking service if required. (Coming soon!)

    • Contact us to discuss options with your account should your vehicle be inoperable.

  • When requesting information through the website, ensure your email details are correct as it is manually entered and can be quite easy to mistype a character. If you sent us a request through the website, please call to confirm if we received your info at 742-3275 if you do not hear from us within 48hours.

Customer FAQS

  • After installing the MyTripTT Mobility App , follow the steps below:

    • Once you open the App you will see 4 (Four) Options to book. (1. Book Via WhatsApp 2. Pre-Book Your Ride 3. Search Directory or 4. Call For A Ride.)

      Choose which option you require and follow the instructions.

    • With any of the options you will speak with a Service Provider or CSR. Once your ride is confirmed you will receive the information about the Service Provider and their vehicle information so that you are able to identify them on pickup.

  • You can get an estimated rate from the App. Just click on the Hamburger Menu on the top left of the App and select Estimate Your Trip Cost from the listing. Once you complete the information requested an estimated cost will be generated. However, it is up to the Customer and the Service Provider to agree on a final rate before the ride begins.

  • You are able to get a ride from any location in Trinidad once there are drivers available in that particular area.

  • We use Google Maps to give an estimated time of arrival for your driver. However, at times technology may not always be accurate. It is best to contact your driver via the contact information given to verify.

  • We can be contacted via the following:

    Office 1-868-742-3295 (Monday-Friday 9am - 5pm)

    Submit a request through our homepage on our website www.mytrip-tt.com

    or

    Email support@mytrip-tt.com

  • If you ever feel unsafe during a trip, click the Red Emergency Button located at the bottom of the App screen. This feature will automatically allow you to contact the relevant authorities.